Frequently Asked Questions

Got questions? We’ve got answers. If you can’t find what you’re looking for, feel free to reach out at giiliyvikramont@hotmail.com.

🛍️ Orders & Products

Q: Are your products handcrafted?

A: All products in the Casamori collection are sourced from trusted, reputable third-party suppliers who specialize in premium pet accessories. We carefully curate every item for quality, safety, and style.

Q: Why are some products limited in quantity?

A: Each product is sourced in a specific limited quantity from our suppliers. This ensures exclusivity and high quality control. Once a product sells out, it may not be restocked. We recommend purchasing your favorites before they’re gone!

Q: Are your collars safe for all breeds and sizes?

A: Yes! We offer a range of sizes suitable for different breeds. Always refer to the size guide on each product page to find the best fit for your pet.

📦 Shipping

Q: How long does shipping take?

A: Orders are processed within 1–3 business days. Standard shipping typically takes 7–14 business days. Express shipping (3–7 business days) is available at checkout.

Q: Do you offer free shipping?

A: Yes! We offer free standard shipping on all orders over $50 USD. The discount is applied automatically at checkout.

Q: Do you ship internationally?

A: Yes, we ship worldwide! Please note that international orders may be subject to customs duties and import taxes, which are the customer’s responsibility.

🔄 Returns & Refunds

Q: What is your return policy?

A: We accept returns within 30 days of delivery for unused items in original packaging. Please visit our Refund Policy page for full details.

Q: What if I receive a damaged or wrong item?

A: We’re so sorry! Please contact us within 7 days at giiliyvikramont@hotmail.com with your order number and a photo. We’ll arrange a replacement or full refund right away.