Shipping Policy

We want your Casamori order to arrive quickly and safely. Here’s everything you need to know about how we ship your pet’s new favorites.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Because our products are sourced from trusted third-party suppliers in limited quantities, processing may occasionally take slightly longer. You will receive an email notification once your order has been dispatched.

2. Shipping Methods & Estimated Delivery

Shipping Method	Estimated Delivery	Cost
Standard Shipping	7–14 business days	Calculated at checkout
Express Shipping	3–7 business days	Calculated at checkout
Free Shipping	7–14 business days	Free on orders over $50

3. Free Shipping

Enjoy free standard shipping on all orders over $50 USD. Free shipping is automatically applied at checkout when the threshold is met.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package via the carrier’s website. Please allow up to 24 hours for tracking information to update after shipment.

5. International Shipping

We ship worldwide! International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the customer’s responsibility and are not included in our product prices or shipping fees. Delivery times may vary based on customs clearance.

6. Lost or Delayed Shipments

If your order has not arrived within the estimated timeframe, please contact us at giiliyvikramont@hotmail.com. We will investigate with the carrier and do our best to resolve the issue promptly. Please note that during peak seasons, slight delays may occur.