Refund Policy

We want you and your pet to be completely happy with every Casamori purchase. If something isn’t right, we’re here to make it right. Please read our refund policy carefully.

1. Return Window

We accept returns within 30 days of the delivery date. To be eligible, items must be unused, unworn, and in their original packaging. Due to the limited-stock nature of our products — each sourced in specific quantities from our trusted third-party suppliers — we are unable to guarantee exchange availability for the same item.

2. Non-Returnable Items

The following items are not eligible for return:

Items returned after 30 days of delivery
Items that have been used, washed, or damaged by the customer
Sale or final-sale items (clearly marked at time of purchase)
Gift cards

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at giiliyvikramont@hotmail.com with your order number and a photo of the issue. We will arrange a replacement or full refund at no extra cost to you.

4. Refund Process

To initiate a return:

Email us at giiliyvikramont@hotmail.com with your order number and reason for return
We will send you return instructions within 1–2 business days
Ship the item back using a trackable shipping method (return shipping costs are the customer’s responsibility unless the item is defective)
Once we receive and inspect the item, your refund will be processed within 5–7 business days to your original payment method

5. Out-of-Stock & Cancelled Orders

Since all products are sourced from third-party suppliers in limited quantities, in the rare event that an item becomes unavailable after your order is placed, we will notify you immediately and issue a full refund within 3–5 business days.